In the Gap Customs Refunds and Returns
Last updated: May 26, 2025
Contact Email: [email protected]
All Sales Are Final
At In the Gap Customs, we take pride in delivering high-quality products for creative entrepreneurs. Due to the nature of our business and the customization of many of our items:
All sales are final.
We do not accept returns or issue refunds unless there is an approved issue with your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, we will work to make it right.
To report an issue:
Contact us within 48 hours of delivery. Email [email protected]
Include your order number and clear photos of the item(s) in question
After reviewing your request, our team will determine the appropriate next steps, which may include a replacement, store credit, or exchange.
Exchanges
If an exchange is approved:
We will provide a return shipping address. Once we receive and inspect the item, we will notify you of the outcome. If accepted, a replacement item or store credit will be issued
Customers are responsible for return shipping unless the error was on our part.
The fastest way to ensure you receive the item you want is to place a new order once your return is approved.
Custom Orders
Custom and personalized items are non-refundable and non-exchangeable, except in cases where the error is clearly ours.
Unauthorized Returns
Items returned without prior communication and written approval will not be accepted.
Please do not ship products back to us without contacting our team first.
Still Have Questions?
For additional information or support related to refunds, returns, or exchanges, please contact us at:
